Privacy Policy

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Last updated: April 24, 2024

This Privacy Policy explains how Tachva (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or shop on tachva.com (the “Site”), or interact with any of our services (the “Services”).

By using our Services, you agree to the terms in this Privacy Policy. If you don’t agree, please don’t use the Site.

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1. Updates to This Policy

We may update this Policy occasionally for legal, operational, or business reasons. Any changes will be posted here with an updated date.

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2. What We Collect

We collect personal information in the following ways:

a. Information You Provide

• Contact details (name, email, phone, address)

• Order info (items purchased, shipping/billing info, payment method)

• Account info (login, password)

• Support messages or reviews

• Wishlist/cart activity

You can choose not to provide some of this info, but certain features may not work without it.

b. Information We Collect Automatically

We use cookies and similar tools to collect:

• Device and browser info

• IP address and location

• Pages viewed, actions taken on site

• Interaction with emails or ads

c. Information from Third Parties

We may receive information from:

• Shopify (our website platform)

• Payment providers (to process your orders)

• Marketing tools (analytics, email performance, etc.)

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3. How We Use Your Info

• Order Processing: Fulfill and ship your orders, manage your account, process returns.

• Marketing: Send promotions and show you relevant ads (you can opt out).

• Customer Support: Respond to your questions and improve service.

• Fraud Prevention & Security: Protect your account and our platform.

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4. Cookies & Tracking Technologies

We use cookies to enhance your experience, remember preferences, and run analytics. You can manage cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.

See Shopify’s Cookie Policy for more details.

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5. Sharing Your Info

We may share your data with:

• Service Providers: Shipping partners, payment processors, support tools

• Marketing Partners: To improve ads and promotions

• Legal/Business Needs: To meet legal obligations or during a business transfer (like a sale or merger)

We don’t sell your personal data. We don’t use sensitive data to infer personal traits.

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6. User Content

If you post a review or comment publicly, it can be seen by others. Be careful sharing personal information in these spaces.

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7. Third-Party Sites

We may link to other websites. Their privacy policies apply—not ours. Please review their terms if you click external links.

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8. Children’s Privacy

Our services are not intended for children under 16. We don’t knowingly collect their data. If you believe a child has shared info with us, contact us to delete it.

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9. Data Security & Retention

We use standard security measures but cannot guarantee complete safety. We keep data as long as needed to serve you and meet legal or business obligations.

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10. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your info

• Opt out of marketing or targeted ads

• Request data transfer (data portability)

• Limit how we use sensitive info

• File a complaint with a privacy authority

To make a request, contact us below. We may need to verify your identity before processing.

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11. International Visitors

If you’re outside the U.S., your data may be transferred and processed in other countries, including the U.S. We use legal safeguards to protect it (like EU Standard Contractual Clauses).

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12. Contact Us

If you have questions or want to exercise your privacy rights, contact us at:

Email: support@zenlip.com